Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.

  • Items must be unused, unwashed, and in their original condition, including packaging and tags.

  • Personalized or custom-made items may not be eligible for return unless they arrive damaged or incorrect.

Return Process

  1. Contact us at [email protected] with your order number and the reason for the return.

  2. We will provide return instructions and the return address.

  3. Once the item is received and inspected, we will notify you about the approval of your refund or exchange.

Return Shipping Costs

  • Customers are responsible for the cost of return shipping.

  • Shipping costs are non-refundable.

Refunds

  • Approved refunds will be issued to your original method of payment.

  • Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and replace the item at no additional cost to you.

Non-Returnable Items

  • Gift cards

  • Items marked as final sale

  • Digital or downloadable products

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].